Privacy policy.
Effective Date: September 24
At Clara Dingley, we value your privacy and are committed to protecting your personal data in accordance with the UK GDPR and Data Protection Act 2018. This policy explains how we collect, use, and protect your information and your rights as a data subject.
1. Data Controller
Shannon Hedges is the data controller responsible for your personal information.
Contact:
Email: shannon.hedges@outlook.com
Address: Newbury, West Berkshire, UK
2. Personal Data We Collect
We may collect the following categories of personal data:
Identity & Contact Information: Name, email address, phone number, billing/shipping address.
Payment Details: Credit/debit card or payment provider information (processed securely; we do not store full card details).
Account Information: Login credentials, order history, and preferences if you create an account.
Website Usage: IP address, browser type, pages visited, and interaction data collected via cookies and analytics.
3. Legal Basis for Processing
We process your personal data based on the following lawful grounds:
Contractual necessity: To process your orders and provide our services.
Consent: For marketing communications, newsletter subscriptions, and promotions (you may withdraw consent at any time).
Legal obligation: To comply with applicable laws and regulations.
Legitimate interests: To improve our website, products, services, and customer experience.
4. How We Use Your Data
Your information may be used to:
Process orders, payments, and returns.
Communicate about your order and provide customer support.
Send marketing communications if you have opted in.
Analyse website traffic and usage to enhance our services.
Comply with legal or regulatory requirements.
5. Sharing Your Data
We do not sell your personal information. We may share it with:
Trusted service providers who assist with payment processing, shipping, website hosting, and analytics.
Legal authorities where required by law or to protect our legal rights.
All third-party providers are carefully selected and contractually obligated to safeguard your data.
6. International Transfers
Some of our service providers may be based outside the UK or EU. Where data is transferred internationally, we ensure it is protected with appropriate safeguards in accordance with GDPR.
7. Cookies & Tracking
We use cookies and similar technologies to improve your browsing experience and collect analytics. You can manage or disable cookies via your browser, but some features may not function fully.
8. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, or enforce our agreements.
9. Your Rights
Under GDPR, you have the following rights:
Right of Access: Request access to the personal data we hold about you.
Right to Rectification: Request corrections to inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): Request deletion of your data, subject to legal or contractual obligations.
Right to Restrict Processing: Limit how we use your data.
Right to Data Portability: Receive your data in a structured, commonly used format.
Right to Object: Object to processing for marketing purposes or legitimate interests.
Right to Withdraw Consent: If you previously provided consent, you may withdraw it at any time.
Right to Lodge a Complaint: With the Information Commissioner’s Office (ICO) if you believe your rights have been violated.
To exercise any of these rights, please contact us at info@claradingley.co.uk
10. Children’s Privacy
Our website is intended for users aged 18 and over. We do not knowingly collect data from children.
11. Security
We implement appropriate technical and organizational measures to protect personal data from accidental loss, misuse, or unauthorized access.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”
13. Contact Us
For questions, concerns, or requests regarding your personal information, please contact:
Clara Dingley
Email: info@claradingley.co.uk
Address: Newbury, West Berkshire, UK