FAQs

Do you offer a size guide?
Yes. Each clothing piece includes a detailed size guide to help you find your perfect fit. If you’re between sizes, we recommend sizing up for a more relaxed silhouette.

Are your items true to size?
Most of our pieces are designed to fit true to size. Individual product pages include specific notes on fit, fabric, and drape.

What materials do you use?
We carefully select high-quality fabrics and homeware materials that reflect our commitment to longevity, comfort, and timeless design.

Will my item look exactly like the photos?
We aim for complete accuracy in our imagery. Slight variations may occur due to natural textures or screen settings, but each piece is photographed to reflect its true character.

How should I care for my clothing or homeware?
Care instructions are included on every product page. We recommend following these guidelines closely to preserve the beauty and lifespan of your pieces.

Where do you ship from?
All orders are lovingly packed and dispatched from our studio in Newbury, West Berkshire.

How long does delivery take?
Standard UK shipping typically arrives within 3–5 working days.

Do you offer international shipping?
Currently, we offer delivery within the UK. International shipping may be added in the future.

Can I change or cancel my order?
If you need to make a change, please contact us as soon as possible. We will always do our best to assist as long as your order has not yet been dispatched.

Can I cancel a pre-order?
Yes — pre-orders can be cancelled at any time before the item has been dispatched. To cancel, please contact us directly, and we will process your request promptly.

How do I track my order?
Once your order is on its way, you will receive a tracking link via email.

What is your return policy?
We accept returns within 30 days of delivery.

How do I start a return?
Please submit a return request within 7 days of receiving your order. Once approved, you will receive instructions on how to return your items.

Do you offer exchanges?
Yes — depending on availability, we are happy to exchange items for an alternative size or colour.

Do you accept returns on sale or discounted items?
Sale items may be eligible for return unless otherwise stated on the product page.

What payment methods do you accept?
We accept all major debit and credit cards, along with secure online payment providers.

Is my payment information secure?
Yes. All transactions are encrypted and processed through trusted, secure payment gateways to ensure your details remain protected.

Do you offer gift cards?
Yes — digital gift cards are available and may be used on any item, including our seasonal subscription boxes.

Do you offer subscription boxes?
Yes. We offer quarterly seasonal subscription boxes, each curated with a refined selection of clothing and homeware designed to reflect the beauty of the season.

How does billing work for subscription boxes?
Your subscription is billed every three months, on the date you first subscribed. You will always receive an email reminder before each renewal.

Can I pause or cancel my subscription?
Yes — you may pause or cancel your subscription at any time before your next billing date. Changes can be made through your customer account, or we can assist you directly.

Can I purchase a subscription box as a gift?
Absolutely. Subscription boxes may be gifted, either as a one-off or as an ongoing seasonal subscription.

An item I wanted is sold out. Will it return?
Many of our pieces are restocked in small batches. You may sign up for restock notifications on the product page.

Do you offer pre-orders?
Yes — select items may be available for pre-order. Pre-order items are clearly marked on the product page, and full details regarding expected dispatch dates are provided. Placing a pre-order allows you to secure your chosen piece in advance, and you will be charged at the time of purchase. After your purchase, we will confirm your shipping ETA within 48 hours by email.

Can I cancel a pre-order?
Yes — pre-orders can be cancelled at any time before the item has been dispatched. To cancel, please contact us directly, and we will process your request promptly.

Where are your products made?
Our collections are thoughtfully curated from skilled manufacturers in the UK, Italy, and China, chosen for their commitment to quality and craftsmanship.

In addition, we proudly offer a selection of handmade pieces created by local crafters, bringing unique artistry and small-batch charm to our homeware and clothing ranges.

For more information, please refer to the individual product pages, where full details are provided.

Do you use sustainable packaging?
While we do not currently use fully sustainable packaging, we are committed to making responsible choices wherever we can. We continually review our materials and work closely with our suppliers to improve. At present, we use the packaging necessary to ensure each order arrives safely and in perfect condition.

How can I contact you?
You can reach our customer care team at any time via email. We aim to respond promptly and with the attention your query deserves.

Do you have a physical store?
At present, Clara Dingley operates online only. Any updates to this will be shared on our website and social channels.